InboxSpecialist Frequently Asked Questions FAQ

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Question: What are your group licensing terms?

Answer:  

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Question: What is your upgrade policy?

Answer: Minor bug fixes and patches are free. Up to now even major updates were free. But this will probably change. However the update price will certainly not exceed 50% of the internet price. Major updates are issued about once year maximum.

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Question: What kind of after sale support do you provide?

Answer: After sales support is only provided by email. We like to solve your problems but be aware that you are responsible for selecting our software. So please test before if it runs within your specific Windows configuration. Additionally we have also a collection of frequently asked questions on our homepage that can help you.

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Question: How can I uninstall your program?

Answer: It is very important that you "end" the program first before uninstalling it. Move the cursor to the envelope symbol click right and select end whole program. Press the Windows "Start" button. Select "Settings", activate the "Control Panel", double click Add/Remove Programs, and double click on the program's title list box entry.

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Question: After "uninstalling" your application, I find that each time I boot up my computer, I still see the program. 

Answer:  It is very important that you "end" the program first before uninstalling it. Move the cursor to the envelope symbol click right and select end whole program. If you encountered this problem you have to reinstall the program in the same directory where the old program copy was and execute the uninstall program again this time without ScreenShot running. Another solution is to remove the program manually.

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Question: How can I uninstall the program without the uninstaller?

Answer:  It is very important that you "end" the program first before uninstalling it. Move the cursor to the envelope symbol click right and select end whole program. Then delete the program's directory (aka folder). If you can't remember it, search your harddisk for the path where InboxSpecialist.exe resides.

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How do I setup an account?

Click on the button "Accounts"

The window "Email Account Settings" pops up. It is recommended that you click "Import Account", select one of your existing accounts and click "Import". InboxSpecialist will retrieve now the information for your account automatically and there's nothing more for you to do than entering the password.

Usually you're now ready to use the program but in case InboxSpecialist fails to recognize an account proceed as following:

Click on "New Account" and a new window comes up with the title "Edit Account".

Entering the data:

Account Description: Here you can enter anything that helps you to remember what account you mean. This description will reappear in the window "Inbox Preview" and tell you on what account you received a specific email.

Host name: The internet address of your email service. Note that currently only POP3 accounts will work with InboxSpecialist. Imap or web-based services like ZDNet Mail, Yahoo, HotMail, etc.do not. (Read more) If you don't know what you have to enter for that setting try to look it up in your other email programs like Outlook, Outlook Express, Eudora or Netscape.

Outlook: Menu: "Extras/Services" List: "Internet E-Mail" then click "Properties"
Outlook Express: Menu: "Extras/Accounts" Tab: "Email" then click "Properties"
Netscape Messenger: Menu: "Edit/Preferences..." then "Mail&Groups" then "Mail Server"
Eudora (Pro): The info for the POP3 account appears under the sub menu "tools", then "options" then the icon "Getting started" The important fields are: Host name=Mailserver(Incoming), Login name=Login Name, Account description=Anything
Any other email program: No idea. If someone finds out. Please tell us

Login Name: This is often your email address or the part of your email address before the @. For example: martin.gutmann or martin.gutmann@whatever.com If you're not sure what you have to enter then look it up in one of your other email programs or ask your email provider.

Password: The password you once have chosen for your email account or that was given to you by your email provider. Note that you have to enter it in any case since it can not be imported by InboxSpecialist for quite obvious security reasons.

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Can I setup InboxSpecialist do check email every X minutes?

Yes, you can. You will find this feature under "Settings/AutoCheck".

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Can I check email from web-based email services like ZDNet Mail, Yahoo, HotMail, etc.?

Currently only POP3 accounts will work with InboxSpecialist. Imap or web-based services like ZDNet Mail, Yahoo, HotMail, etc. can not be accessed by InboxSpecialist as long as there's no way to access these accounts by a POP3 interface. If you don't know if they are offering POP3 inquire at their support. GMX.NET for example is a classic free web-based email service but will also offer you POP3 access.

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Where can I look up what version I'm currently using?

Click on "About" in the window Inbox Preview and look up the exact version number in the lower right corner.

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What do I need to do to install an update of InboxSpecialist?

-Choose "AutoUpdate" in the menu "About" of InboxSpecialist
In case this does not work for you. Then enter download https://www.gutmannsoft.com/inboxspe.exe manually with your web-browser.

-Choose a place to temporarily save the file inboxspe.exe

-Wait until the file is completely downloaded

-Click "Yes" in the dialog "Do you want to install the update now?"

-Follow the instructions of the setup program

-Uninstall the old version of InboxSpecialist
(Press the Windows "Start" button. Select "Settings", activate the
"Control Panel", double click Add/Remove Programs, and double click on the
program's title list box entry)

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Does InboxSpecialist protect me from email viruses? Am I in danger when I preview an email?

InboxSpecialist does NOT protect you from viruses. A journalist once claimed that he does virus protecting by telling InboxSpecialist to delete every email that has an attachment.

GutmannSoft highly recommends to use an anti-virus program like McAffee or Norton Anti Virus and to enable email scanning in order to protect from viruses

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After I set up my accounts they disappear when I reboot Windows.

This is bug that has been fixed since version 2000.2. Update your version of InboxSpecialist.

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I get an error message telling me I need a Mabry Mail OCX license.

A wrong 2000.2 version has been online for about an hour. The bug is already fixed. Please download the right one now manually. https://www.gutmannsoft.com/inboxspe.exe and follow the update instructions.

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When I try to open a message with the "Preview" function the message appears blank.

This is solved bug that only happened in version 2000.3 and below.

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When clicking on open in the "preview" function nothing happens

Read this

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I get an "invalid password" response when checking for email

There are four possible reasons for this:

-You did not enter the right password. This is the most common reason. If you don't know your password inquire at your email service provider.

-The entered user name is not correct or the user name is not formatted correctly (small/capital letters etc.)

-You did not use the correct dial up connection. Some dial up service provider will only allow you  to access their own email service when you use their dial up connection.

-There's another incomplete connection to your mail server active. This can happen if you have tried first to retrieve your mail with your normal email program. Even when you have shutdown that program the mail server in the internet will wait some time (around 15 minutes) until making it possible to retrieve mail again. The solution in this case is to wait and try again later.

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I get a message saying something like   "exception EOLeSyserror in module inboxspecialist.exe at 00088079 class not registered

You will need to download and install this file:mfc40rt.exe
Uninstall InboxSpecialist
then restart your system
and reinstall InboxSpecialist

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